Design Guide for Operational Excellence  


The purpose of this document is to turn the identification of lessons into actual learning to effect a positive change in design outcomes. The National Institute of Building Sciences conducted the FY2018 Post Occupancy Evaluation (POE) Program for the U.S. General Services Administration under the direction of Patrick Fee, Director of Facilities Operations, Office of Facilities Management, Public Buildings Service, whose foresight and hands–on guidance made this project a reality.

Each POE included a three–day site visit, during which the team observed and evaluated the facility's spaces and systems from an O&M standpoint. Prior to the site visit, the team reviewed project documentation and questionnaires completed by facility staff and tenants. The team reviewed construction documentation and conducted interviews with GSA staff, operations and maintenance contractors, janitorial contractors, food service vendors, and building tenants.